Cancelation of non refundable booking


A guest made a non refundable booking for 2022.  We have had a discussion with the guest and we have mutually agree to cancel the booking. How do we proceed from here to ensure that they are refunded and that neithe party is penalised.  We understand the we may have to pay the comission - and we are happy to do that.  We would appreciate any advice to make sure this an go ahead smoothly. Thanks :)

BrookAve 2 years ago



Easy and no commission.


Just direct the guest to go to their account , click the booking and then click on the cancel option; follow the steps and request waiver.


Literally that simple


If they try to moan about having to do it themselves, like they had to do it themselves to book it in the first place, bite your toungue, and just tell them to use the customer services option on the account page.




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