Cancelation within 48h
Our apartment was in need of some emergency renovation. The builders have not finished their work on time so we are not able to offer the apartment to the guest that just made a reservation that is coming in less that 48h. I informed the guest immediately after the reservation that we will be closed for the next few days but I can not cancel the reservation since the arrival is within the next 48h. The guest is fine with the cancelation but would like to be reimbursed. Of course I agree with the full reimbursement. The guest name is *** reservation number *** .