Cancelation within 48h

Our apartment was in need of some emergency renovation. The builders have not finished their work on time so we are not able to offer the apartment to the guest that just made a reservation that is coming in less that 48h. I informed the guest immediately after the reservation that we will be closed for the next few days but I can not cancel the reservation since the arrival is within the next 48h. The guest is fine with the cancelation but would like to be reimbursed. Of course I agree with the full reimbursement. The guest name is *** reservation number *** .

BrookAve 2 years ago




Yes so ideally direct the guest ot their account to use the cancel feature, then system notifies you and if they did it right, you get  asked to waive cancel policy fee.


you simply follow the steps, and then system marks it cancelled, fees waived and full refund if any prepaid to BdC is then processed out.





Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox