Canceling an order

Hello, i have a guest booking a room for the same day and i i ne to cancel it, my place is full and it was open on booking by mistake. The guest understood and is ok with it. How can i cancel the order and refund him?

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Sharonpowney 3 years ago

The guest needs to cancel the booking.  You can press the Cancel booking on the reservation and then the guest can confirm.  You should get a message about the cancellation being free.

BrookAve 3 years ago


  • Extranet
  • Reservations
  • Reservations Details Page
  • Right Pane, Request To Cancel
  • Choose option 2, submit
  • Wait for guest o receive email with action to confirm
  • BdC is prepaid will issue refund 

all done :)