Reservation details

Guest name:
*** ***

Thu 9 Jul 2020

Sun 12 Jul 2020

Property name:
Tropica Island Resort-Adults Only

Booking number:


Total guests:

Total rooms:1

*** *** Team, Please this Guest request to cancel their booking as they had tried to contact your team but not suceed.

Please kindly appreciate if you could cancel their booking we will not charge for any cancellation fees too.


Vinaka and Regards

Joana Marayawa

Reservation Consultant.

BrookAve 3 years ago


Hi Joana,

Welcome to Partner Community.

Addressing fellow partners, and community team only.


Please do not post guest data, as per the Community Guidelines


this is not where or how to cancel.


Instead logon to extranet, open the reservation details, and on right pane click Request To Cancel, then click option, 2 and submit.


That is it all done.

The system will notify guest of the cancellation request and refund if prepaid to BdC.



Contact BdC- Location of Partner Only Phone number and Message methods