Cancellation Fee

How can I get the money from canceled reservations? Where do guests pay that money, since I offere the option for the guests to pay when they arrive?

BrookAve 3 years ago


HI Marko 


That is not a thing, there is no money to claim from. No Shows and cancellations have no prepayment at time of booking, therefore you get zero.


Have a look at BdC Online Payments of the managed service called Payments By Booking.




NOTE: depending on the message topic you want to send, change the topic and subtopic.

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Kind Regards,

Be Safe, Be Well



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