Cancellation periods.

Hi there;


I have problem in waives cancellation fees for some of clients who didn't show's in the room; and booking now asking me to pay more than $1000 even i didn't collect or take any money from these guests...


They didn't come to the apartment and i also didn't take any money from them; and now booking refused my dispute case's i did open with them.. what should i do ? please help..


Thank you all for your time reading my issue; and appreciate your help!


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Sharonpowney 4 years ago

If guests don't show up you need to mark that on the reservation straight away.  There is a 'no show' check box.  That way booking.com won't charge you commission.