Cancellation request because customer is just booked the reservation but not coming today

Hi , 

I have a booking  with id *** for today. 

As  of Yesturday  , guest told they will be coming  but today when i called  , they cancelled  the trip.  

Now  Due to this , My booking  will be  lost for  this weekend. As  per the cancellation policy, full reservation amount to be collected from guest.


what  precuation  Booking.com has been  taken  NOT TO LOOSE  our  reservations.








BrookAve 3 years ago


Hi Binesh,


You seem to have the wrong impression , that is not how it works , its entirely your responsibility not BdC.


Since the cancelation policy states you still get paid,  did they actual prepay?

If not prepaid to BdC or you,  a cancel or no show you get nothing.

No way to enforce payment.


Phone Partner Support to free up the room, or in calendar list view for those dates, only  increase the inventory +1.




Reminder you cannot post actions requests or any action request on here.



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