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Cancellation of reservation
Hello Booking.com
We got a reservation
This reservation selected 7 day before cancellation policy
as per policy when i tried to charge transaction was declined before i could mark their credit card as invalid
Guest cancelled their reservation and we could not charged their reservation amount as showing invalid transaction
Is their any other alternative way to get their reservation amount?
Please reply as soon as possible
Thank You
Regards
Royal Beach Residence
Hi Adnan
First remove the reference numbers as the moderator will strip them out as this is not direct support team, only fellow partners.
This is becoming a common issue and misconception by some partners on here.
The issue at hand... you should first contact BdC support, see contact info below in signature or footer of page.
Using Payments by BdC is reccomended to avoid this from happening but not everyone can apply for it.
You might consider making the cancelation policy more strict and using Non Refundable and prepaid.
https://partner.booking.com/en-gb/solutions/online-payments
Kind Regards
TIP: Add your property link to your partner profile. Its helps other partners assist you .
https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…
If you need direct support use Partner Help Contact Us in the footer of this page.
Or Extranet > Inbox >booking Messages . Click on Contact Us.