CANCELLATION WITHOUT NOTIFICATION

Guests due to arrive today (13 March 2020) have been cancelled by BOOKING.COM without approval or any notification to us. Is this now standard practice during the coronavirus epidemic? Why has no-one been informed?

BrookAve 3 years ago

Hi Sheena

You have not mentioned where you are based nor where they come from.

Please clarify? There will always be an email from booking.com when they auto approve a cancellation that matches the Forced Cancellation criteria.

Kind Regards

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CANCELLATION WITHOUT NOTIFICATION

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