Cancellation/Deposit Policy

Does anyone understand how the new policy impacts on self-catering?  I may have misunderstood the policy (and I am waiting for my account manager to speak with me) but it appears that the new policy that is heralded as helping my business means that I am only able to take the full amount at booking stage or 50% and then 50% on arrival.  Is this correct?

If so, has Booking.com failed to understand self-catering once again?  We are totally different to hotels and the market will not support this policy.  It looks like I will have to remove 70+ properties from Booking.com or ask for full payment on booking (effectively making it impossible to use this platform).

I am hoping that I have misunderstood this completely because it cannot be as foolish as it looks.

I would welcome views/corrections

BrookAve 3 years ago



What new policy are you referring to?


Only you set those policies:

  • Deposit - direct with Guest, has nothing to do with BdC at all.
  • Cancellation - set by you in Extranet > Property > Policies


  • As for why you cant take full at time of booking, why not just use Payments By Booking?
  • Did you receive an email telling you this? share its content here please.



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Escapetostives 3 years ago



I know how to use policies.  BdC have restricted the number of policies - you might want to check your emails from BdC