Cancelled Booking

We had a booking for Friday12th Feb 2021 who needed to cancel, we said we would waver fees, but the way it was canelled didn't give me the choice to waver fees, could you please cancel the commission on this, booking ref *** *** as we did not take payment. Many Thanks

BrookAve 2 years ago


Hi Sabine,


Reminder : You are not addressing Partner Support, they will never see this.

You must contact them directly for action or account requests.


If invoice related use the dispute feature on reservation statements page or message Partner support 


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind regards