Cancelled fees

Good morning

I would like to speak with you about the conditions of cancelled fees with you.

I had some book cancelled and I would like to know why the client could cancelled they reservation without fees?

Please, bellow find the number of reservation :



Many thnaks

Best Regard


BrookAve 2 years ago


simple answer is if they do not prepay you or BdC, you wont be getting a penny.


prepaid must be enabled and you must provide the prepay method and time limit in new reservation if you  are not using (BdC online payments nor payments by Booking).