m
1

Cancelled fees

Good morning

I would like to speak with you about the conditions of cancelled fees with you.

I had some book cancelled and I would like to know why the client could cancelled they reservation without fees?

Please, bellow find the number of reservation :

***

***

Many thnaks

Best Regard

Michael


b
11
BrookAve 2 years ago

 

simple answer is if they do not prepay you or BdC, you wont be getting a penny.

 

prepaid must be enabled and you must provide the prepay method and time limit in new reservation if you  are not using (BdC online payments nor payments by Booking).