Cancelled Guests but did not cancel online

Guests did not come and stay and their booking was not cancelled. Now booking.com wants commission and I did not get payment for this booking. What do I do... I keep getting a message from booking.com saying they going to suspend my account!

BrookAve 3 years ago

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi  Camilla Henderson


When this happens you must by 12 noon the day after check-in, mark it as no-show.

You should dispute this via message or phone with the reference.



Please phone BdC Support directly for this type of enquiry. Guide below or :


1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


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