cancelled non refundable booking

I recently had a three night booking cancel.  It was non refundable rate.  He thought it was in a different state and it seems Trivago have duplicated my information.   HOwever this gentleman received confirmation when he made the booking with my location.

I declined his request for refund however this payment does not appear in my statement.  

Please confirm I am being paid for this booking please.  It created great inconvenience as I was unable to replace this booking because of such late cancellation.

BrookAve 3 years ago



Hi Heather


Due to the nature of this first phone BdC Partner Support , then contact Trivago Support.




Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.

For when its urgent never post here go straight to phone method ,as per below.



 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox