So we want to cancel guests reservation for today, but they reserved it with deposit of a half price, now they want to cancel it and get money back. The problem was that we had our rooms full, while they made reservation yesterday. I wrote them that we have rooms full, but guest read the message only today. How can we cancel reservation and give money back to guest? Reserv. ID ***
You have posted this on the Partner Form but I think you should contact the finance team at booking.com if this is related to specific transactions.