Cancelling a booking

I've had a double booking and I want the guest to be refuned if they have paid. 

BrookAve 2 years ago


Hi Kylie


If the guest prepaid BdC and not you directly, then you just initiate the Request Cancellation and choose option 2 in the Reservations Details page , right pane menu.


That option 2 selection is you agreeing to full refund and waive cancel fees.

The  guest then gets notification, to acknowledge .

Once they do the system updates reservation to cancelled and triggers the refund for the next refund batch run.





Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind regards