Cannot charge VCC

It has been issues from around 24 that we are not able to charge VCC payment. In Booking.com extranet, it says "The charge did not go through because it was too high.". However, we tried to charge the payment the amount. Booking.com Support Desk advised us that the issue will be resolved by Wednesday 28, but it did not work well. Does anyone experience similar issue?

BrookAve 2 years ago


no other similar topics in last 2 weeks




 contact partner support, see below 3 methods


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Kanae Yamamoto 2 years ago


It happened that the system delay in 3 currencies including Japanese yen.