Cannot charge virtual card


I cannot charge the virtual credit card provided, I have already tried charging their card on paypal and tab app. I dont clearly understand what to put on card holders name? Should it be the guest name or our hostel name?? 

David 4 years ago

On all virtual cards from Booking.com the name always says

Card holder's name: Booking.com (Agent)
Suchada Roch 2 years ago

Cannot change on Virtual card of Booking.com. Any technical problems? Everything was fine yesterday but suddenly came up as we cannot have customer card details which is odd as we supposed to use Booking.com Virtual card. We contacted Booking.com and still waiting for them to call back.