c
1
Claire Pincott

Change in booking price

Hi

A guest booked with us, cancelled it and re booked a couple of hours later after she got in touch and said she did it by mistake. She asked if we’d honour the original price which we’re happy to (only £22 difference total).  Does anyone know how to do this please?  
 

Thank you

 

Claire

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11
BrookAve 2 years ago

 

Hi Claire,

 

Just get her to pay you directly or engage Partner Support.

 

 

 

 contact partner support, see below 3 methods

 

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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