It means guest cancelled reservation out of the free cancellation policy time, hence he must be charged/fined and a commission for that must be paid.
If you didn't charge the guest you can dispute it when the invoice is issued, but disputes are limited to 2. Otherwise you should mark credit card as invalid, stating by that that you didn't charge guests card.
Hiya, So I have had a double booking and the guest who booked through Booking.com has requested to cancel. Booking.com have asked me if I wish to waive the fees
Hello, So, I have 2 situations: 1. I have received a first invoice for June with the commission from Booking but as far as I can calculate, I should only
It means guest cancelled reservation out of the free cancellation policy time, hence he must be charged/fined and a commission for that must be paid.
If you didn't charge the guest you can dispute it when the invoice is issued, but disputes are limited to 2. Otherwise you should mark credit card as invalid, stating by that that you didn't charge guests card.