I have had 3 charge backs from earlier this year. I cannot see conversations between myself and guests to provide the bank. I asked booking for the information weeks ago but haven't received anything. 1 guests changed booking 3 times and then didn't turn up non refundable . January.  1 guests agreed to taking a night later, also a non refundable.1 guest also agreed to later date 50% refundable. all were given full refund by the bank.