Charges

Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.

Hi 

You can either message Partner Support the reference and ask to have it marked no show if you missed the deadline or, 

There is actually a dispute feature under the Finance > reservation statements list as a column, select each reservation then click the button to submit all selected.

https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/finance_r…

 Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

*** public main lines via Where you can reach us

Kind Regards