Profile picture for user s

Cleaning costs and deposits

My first guests arrive next week

do I collect the deposit in person?

do they pay the cleaning fee to me directly or is that included in the pay out from 

BrookAve 2 years ago




Sue if you enabled both of those in Property ? policies


and for deposit , yes its usually direct before arrival or if you can on arrival.


fees are additional fees manadatory, under policies : additional fees section, these will always be part of the total balance they owe, and commission is based on that total too.




Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox