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Client cancels a reservation and wants to go to the accommodation
Hi!
A client cancels a reservation and wants to go to the accommodation. He said that he cancel because a mistake and also wants to go to the accommodation.
What can i do?
Simply , if the cancellation process has started, leave it as is.
Then take a new direct booking with them for the dates ,and then pay card, cash or bank transfer t oyou. No BdC commission applies.
Block the dates manually and make a note of the direct booking.