Clients need to extend due to COVID quarantine

Hi, the current guests have all contracted CORONAVIRUS, and due to local laws governing COVID quarantine regulations, I am "forced" to extend their stay by 14 days. Besides having to cancel 2 other bookings, is there any help booking.com can provide to me, just in case I have difficulties recovering the money for the next 14 days? can I force them to re-book extra days using booking.com>? The original booking, which was supposed to be till tomorrow, will not be doing the quarantine at my apartment, so I currently do not have the actual details of the other guests

BrookAve 2 years ago




If you dont have availability, they simple cant stay there. You are not obligated to do so.


where are you?


No there is no BdC  covid fund for partners assistance, that we know of.


They have been asked last year will they do it like AirBNB, and there has been no reply nor announcement.


If you have availability , I would extend as a direct booking and not via BdC. Be smart about it.







Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox