Comission on No show marked No show within 24 hours

We have a booking No Show and we Have marked it No show in our Extra net with 24 hours but still it showing commission amount. What is remedy

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fluff 4 years ago

Go into the statement and mark the reservation as "disputed". When you save at the bottom of the statement it will ask for more information of the dispute. State your case there and the finance dept. will get back to you with an update.

We're all human and data input and programming is done by humans but errors can be corrected.

Residencial Es… 2 years ago

i make an error when i mark the reservation as no show i want to say that i renounce to the fees, but i dont mark yes. so now i have some commissions and i cant get the money from the customer. what i can do?