z
1
commision
Hi,
I would like to inform that there is 1 booking no show & 1 booking cancelled by guest
1 Booking No *** - No Show, updated by staff and no commision been charge by Booking. com
2 Booking No *** - Guest made cancellation and commision has been charge by Booking.com to the hotel.
We do facing a few time regarding this issue and our disputed has not been waived. We did daily update from extranet and still we facing this kind of problem.
Hi Zamri,
Reminder this is a partner fourm not a direct BDC support forum.
You will find the Contact Us info under Inbox, BDC messages or
https://partner.booking.com/en-gb/help/where-you-can-reach-us
Normally if a no show and its prepaid then it is normal for there to be a commission and a payment % if using 'Payments by BDC' feature.
I'm guessing you are taking payments directly as I cannot see your property listing in your profile.
Kind Regards
TIP: : Once you have the url link for your property , update your profile with it so other partners can view it for when helping with questions