z
1

commision

Hi, 

I would like to inform that there is 1 booking no show & 1 booking cancelled by guest

1 Booking No *** - No Show, updated by staff and no commision been charge by Booking. com

2 Booking No *** - Guest made cancellation and commision has been charge by Booking.com to the hotel.

We do facing a few time regarding this issue and our disputed has not been waived. We did daily update from extranet and still we facing this kind of problem.


b
11
BrookAve 4 years ago

Hi Zamri,

 

Reminder this is a partner fourm not a direct BDC support forum.

 

You will find the Contact Us info under Inbox, BDC messages or

https://partner.booking.com/en-gb/help/where-you-can-reach-us


Normally if a no show and its prepaid then it is normal for there to be a commission and a payment % if using 'Payments by BDC' feature.

 

 

I'm guessing you are taking payments directly as I cannot see your property listing in your profile.

 

 

 

 

Kind Regards


TIP: : Once you have the url link for your property , update your profile with it so other partners can view it for when helping with questions