Why should I pay for the commission for Ms.*** *** -booking #*** and the guest cancelled her reservation.And we know that booking.com they are the one to collect payment from the guest and I did not receive any payments at all.Please I need an explanation...now I have overdue for this commission.Please help me to understand.

              Very Respectfully yours,

                Elizabeth M.Gelito 

               @Matt Guesthouse


BrookAve 3 years ago


Do not post account nor action requests,  PartnerSupport will never see these posts.


No action will be taken, contact Partner Support directly.


If invoice related use the dispute feature on reservation statements page or message Partner support 


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind regards