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Commission on No Show
Our number is *** and we have been billed vide invoice number *** for a No Show. Please revert the charges
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting an action request will not result in any action at all, here.
Message or phone support team to flag it as unpaid by guest if you normal get guest pay on arrival.
Or use the dispute charge tick box on the reservation statement
Can I dispute the commission I'm charged?
If you’re just looking to review and compare your commission invoice with your reservations, read this article.
What to do if you have a valid commission question
After a guest checks out, you have up to 48 hours to modify the reservation on the Extranet. If you miss this 48-hour deadline, you can dispute the commission on a reservation by following the steps below.
Note: This feature is only for exceptional circumstances. You're expected to modify bookings within 48 hours of check-out under the Reservations tab. If a dispute is rejected, you can't submit another one for the same reservation.
Check whether your dispute is approved, rejected, or in review by hovering over the check box in the Dispute commission column.
Please phone BdC Support directly for this type of enquiry. Guide below or :
1) In the extranet, go to the ‘Inbox’ tab.
2) Select ‘Booking.com messages’.
3) Click on ‘See Contact Options’.
Topic : Account
Subtopic : Other, then phone number is revealed on right
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i cnat find this dispute tab