Commission for no-show

Dear sir all madam I reported that I had a no-show in January and booking.com still took  commission out of my bank account  and now we are in a  lockdown and no one can go into my villa they are still taking commission from my bank account this is wrong can someone contact me please

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Sharonpowney 3 years ago

You have posted this on the partner forum so we are unable to help in this situation.  You can email the booking.com help team using the Inbox icon on Extranet.  You should also find your local phone number here.

3 years ago

Hello Bellacasa! Thanks for asking your questions, and welcome to the Partner Community. Here is what the article says about commissions for no-shows:

If a guest doesn’t arrive for their booking, you won’t need to pay commission as long as you choose to waive the fee and make sure you mark the reservation as a no-show either in the extranet or on the Pulse app.