Commission for Reservation

Dear Ladies and Gentlemen, since our hotel was closed during May 2020 and all reservations have been cancelled - even non refundable, were cancelled by us without cancellationfee - I ask you to put the commission for the following bookings to 0,00 EUR:





thank you for your assistance

kind regards

Tino Strassner

Profile picture for the user s
Sharonpowney 3 years ago

You have posted this on the partner forum so we are not able to help with commission issues.  Contact the booking.com help team using the Inbox on Extranet.

BrookAve 3 years ago


Hi Tino - Ibis Hotel Hamburg Wandsbek


See guide below on how to message BdC Support team.

Send them the booking and invoice references etc.


Ps: your profile is missing a property link , please add it.


I believe this is yours : https://www.booking.com/hotel/de/wandsbek-hamburg.en-gb.html



Kind regards


Extranet - Location of Partner Only Phone number and Message methods

Would love to see you property listing, but it is missing from your partner profile, please take a moment to add it. It can in many topics help us help you more efficiently.

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