Commsion Charged for reservacions cancelled
Hope Somebody can help me with my problem, as Booking has being no help at all with it :(
Because of the Covid-19 the hotel was closed since mid March, We've cancelled all the pendind reservations and refund it to all customers what was charged.
But Now I realised Booking has being sending me invoice for some reservations that they didn't cancelled, don't know why. It shows as the customer has stayed at the hotel.
I`ve tryed to marked as not charged, but booking doesn´t send me any code to follow with the processed.
Has any body gone through these problems?