Contacting Booking.com

Every time I phone booking.com I get disconnected. I speak to the customer service person (after being on hold for goodness knows how long) and they say no worries I'll fix that for you. Put me on hold and then I get hung up on. Seriously I am so over this organisation. I am owed $484 from them that they said they had paid into my account a month ago but it hasn't turned up. How on earth do you get help with this lot?

BrookAve 2 years ago


Accidental hang up is a thing.


But as long you have already given the info required to note it on your account, it should be fine and then just takes time for things to be processed.


I would send a message to Partner Support to confirm.




Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.


 Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Kind Regards


PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners