coronavirus

Hi,

I did have a guest book with me ages ago for September 1-September 6th however, due to the coronavirus, things have changed.  I rang on Sunday and spoke to 2 call takers one was called *** the other was called ***.  I explained my problem to them which is I am in a 2 bedroomed homestay house, there are 2 bedrooms and one shared bathroom. I looked on the government guidelines and it looks like the bathroom and common areas cannot be shared.  In fact the shared bits are kitchen lounge and bathroom.  *** said he would contact his manager and come back to me.  He did within an hour and I could not take the call and his message did not answer my query, only that he rang back as requested.  Then I spoke with ***, he said he there were no notes on the system that I had spoken to *** and that he too would ring me back in 5 minutes with an answer.  He did not ring e back.  The guest and I checked and due to Coronavirus, and me saying I didn't want to go agains government guidelines he cancelled it.  However he tells me that he has paid 50%.  Will he be refunded this please as he would have stayed other than COVI9 so please do pay him him deposit back.  His name was ***.  I would be obliged if you could refund him is deposit.  Please call me back on my mobile number which is on my personal details.