I am just trying to get some feedback on the process should the situation arise where I have to temporarily close my property as a host due to Covid, I offer flexible 24 hour full refund policy so would offer a refund to any guests affected but how do I go about doing this and what happens if a guest will not accept this ? and will I have any penalties for cancelling bookings due to Covid from Booking.com? Thanks


BrookAve 2 years ago


  1. You would simply direct them to their own account to initiate the cancel request.
  2. Last minute or 48 hours, phone support
  3. if possible offer change of dates etc.
  4. A guest not accepting , has zero say in the matter and just be firm and polite, dont accept hostile guests either. Worst case phone partnersupport



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