Craven Heifer

I have just received another invoice from booking.com for the sum of 54 pounds which I don't understand when we are on a global lockdown with services nobody can use why is this since the 20th March I have been closed by the government not by choice. I also would like say that I have had a gentleman Mr *** *** that had booked through booking.com 2 rooms 170 pounds to stay with me on the 16th May which of course he could not use and I did not take any payment as there was a global lockdown but payment had been taken from him and booking .com told him that I had to get in touch with you as you needed authorization from me to approve a refund I really don't understand why I need to authorize this as no payment has been made  to me if you could please look into this for me.

Regards Lynne