credit card declined

Hi I have a guest Couture Brian who checked in with me last night, he has paid Online but the credit card we recived from you guys is being declined can you please help me.

Citilodge Nottingham 4 years ago

Hi, I have the same issue, I have 2 bookings with a VCC and I suppose to charge them on check-out day... But the cards are still declined... I tried to ring you... but I think we need a different contact number for hotels only. I have the confirmation nr but not the pin number... However, they will depart today so can anyone help me, please?

Best regards,