Credit Charged for Booking Cancelled and monies refunded

Reservation No. *** in the name of *** ***

The accommodation booked on 27 June 2021 and  was for check-in 27 June check-out 285 June 2021.

Just prior to arrival it was determined they were travelling from a Covid Hot-Spot subject to "Lockdown for travel" and had to return home. The guest requested a free cancellation under covid, and following contact by a B.com representative who advised if we agreed to the free cancellation no commission would be charged and to mark the booking as "no show" hence it was agreed (see conversation with guest on B.Com) and the full refund of $110.00 was repaid on on 29 June 2021.

On receipt of our June 2021 Invoice No *** for the June 2021 Statement of commission  the booking was listed as a "No Show" and the Commission show as $0.00. 

However I have since received and another Invoice No *** incorrectly revising the Commission for this booking back to the original amount of $13.20. 

On 9 July 2021 I spoke to B.com's representative by the name of *** and he informed me he would refer is the the Finance Dept for dispute. I have not received any correspondence back to confirm this was done nor a credit back for the incorrect charge of $13.20 commission.

The original EFTPOS Invoice Number for the payment of the accommodation is 1925 for $110.00 dated 27 June 2021 and the Refund EFTPOS receipt No is 1934 for  $110.00 dated 29 June 2021.

As all monies were refunded and procedures followed as advised you your B.com customer service rep for listing as a No Show kindly arrange for a Credit Note to be provided for the $13.20 on Invoice No ***, please.

Kind regards

Dereck Payne



BrookAve 2 years ago




contact Partner Services 


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