credit contol invoice

this is quite a difficult operation to contact someone, I had a guest arrive prior to us opening our new site, we had to send them somewhere else as the heating/plumbing was certified, I have received an invoice for commission and now stuck on what to do


BrookAve 2 years ago


Hi Billy


Finance and payment cannot be assisted here by Partners, You must contact BdC support, best to log a case in Extranet Inbox.


1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’.


Yes as per the T7C aka GDT, you agreed to relocation invoices if you cannot relocate them yourself. Or if the guest is not cancelling their trip.


Its always best to engage with them directly so BdC support does not have to get involved and so long as guest does not contact BdC you dont get an invoice.


Merry Xmas