credit did not arrive after 10 days

Greeted everyone!
I am waiting for a credit from my last stay ( 12-14 June)  on June 19th. The assistance told me that I had to wait 10 working days but, being July 3rd they passed for the credit is not there. I rewrote assistance via extranet but I wonder what more can I do?

BrookAve 3 years ago


Hi Alessandra Braccini


Did this get resolved? its been a while and no update posted. 


Should always contact the finance dept directly for topics such as this.





Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab.

Under Booking.com Messages,
Click on Contact us to reveal the phone number.

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.