Inactive user

customer asking for a refund

If guest has turned legal and asking a refund from Consumer Protection, even if they broke many rules of agreement, do they have a certain time shown in the agreement when they can apply for a refund? 

Is it allowed for them to go directly against property?

BrookAve 2 years ago


1. Rename from anonymous,  there is no such privilege on here. Name of listing or your own.



2. Refunds. Share alot more details please. 



In general there is no such privilege for a guest, they are bound by the cancellation policy you set for the rate type.


Even with covid19, it is at your discretion to make an exception,  but under no obligation to do so, especially if the rate type was non refundable. 


The more you share details the easier this will be to advise you.




Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.


 Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Kind Regards


PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners

BrookAve 2 years ago

On topic of them breaking rules, conditions and then having the cheek to try use a consumer law to force a refund, make sure you record all details of their indecretions, photos, screen shots of conversations etc.