Customer cancelation

We had blocked out all dates till end of year but we still got a booking for Oct 29th- 31st

The customer cancelled but your policy says it's not refundable and will be charged to my next paying guest... This is not my fault please advice .. I do not want to be deducted from my next guest payment because booking.com double booked .. please advise

do we need to send mail with references for the confirmation of payment maid?

Hiya, So I have had a double booking and the guest who booked through Booking.com has requested to cancel. Booking.com have asked me if I wish to waive the fees

Hello, So, I have 2 situations: 1. I have received a first invoice for June with the commission from Booking but as far as I can calculate, I should only

Setting up deals and discounts

Customer cancelation

Late Payments

PAYOUTS ISSUES

Not been paid for June, July or August

Guest wants a refund on a non-refundable rate

July payments

Latest payout

Property management

Payments, commission and invoices

New to Booking.com

Other discussions

Hospitality and guests

Booking.com updates and announcements

Tools and account

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Events and webinars

Invoice/payments

Waiving Fees

Invoice, Payments

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Customer cancelation

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