Customer need a invoice

Hi, my customer needs the invoice to his company's credit card to prove that he stayed in my appartment. From Where I can print it and sent it to him? 

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Community Admin 3 years ago

Hi Lisa Savola! Thanks for posting in the Community!

If the guest paid with the credit card at the property, you can provide him with a receipt. 

If the guest paid in cash or via Payments by Booking.com, then, unfortunately, the receipt cannot be issued. In this case you can provide the guest with the confirmation of his stay (you can find a lot of templates on Internet). 

Good luck

Cheryl-Anne Da… 3 years ago

Hi there,


A customer asked also me for an invoice.  Since they make they payment through your booking system I believe you should be able to provide a professional invoice for them and one that we can simply download and email to them. 

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Community Admin 3 years ago

Dear Cheryl-Anne! Thanks for posting in the Community!

If the guest pays for their stay via Booking.com, we provide them with the payment confirmation. 

But you’ll need to provide guests with an invoice at check-out, either on paper or by email (or both).

Booking.com cannot send an invoice to you or your guests. That’s because when a guest books your property, the reservation becomes a legal agreement between you and them. So it’s your responsibility to provide guests with an invoice.

Best regards!

Sean Thompson 1 year ago

How are properties supposed to provide an invoice for a pre-paid reservation when the property does not have access to how much the guest was charged?

Additionally, you say that there is a legal agreement between the property and the guest. Is there not also a legal agreement between the guest and Booking.com?

BrookAve 1 year ago

Hi Sean,

  • Partners must generate the invoice for the business traveler
  • note i said business traveler , not normal guests.
  • they also must provide their business email, company name , address, vat id, company reg number  etc.
    • so you only email it to their business email as a pdf (never send a spreadsheet  format .xls etc) so they cant edit it after.
  • you can google for a spreadsheet template or for free use tradeshift.com
  • you will find all the prepay info in the reservation detail page, its literally bee nthere this whole time.
    • click to expand the section view such as breakdown





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Keith Robertso… 1 year ago

I'm having the same issue with Booking.com's policy on invoices.

An invoice is a legal document that must truthfully name the payer and the amount.

We receive payment from Booking.com, not their customers.

Doctoring that, to make it seem that the payer is someone other than the party that actually tendered payment, is fraudulent.

Additionally, it seems that the amount paid to Booking.com by their customers, does not always match the rate that Booking.com pays to us.

So if we issue an invoice to a guest, for a booking they made with Booking.com, they can not and will not be named as the payer on that invoice, since they are not the party that actually paid us, and the amount specified on the invoice may not even match the amount they actually paid Booking.com, making the issuance of such a document utterly pointless at best.

I'd also question the legality of issuing an invoice to a party who did not tender the payment for that transaction, even if the name and amount has not been doctored, as surely that is privileged information that shouldn't be shared with anyone other than the actual payer.

The idea that, just because the money flows from the customer to the retailer, then eventually some or all of it flows to the supplier, means that the supplier is legally responsible for issuing the retailer's invoices, has absolutely no basis in either law or common sense.

Under consumer law, Booking.com is the legal Point of Sale, and as such everything pertaining to that sale is the responsibility of the retailer, not the supplier. Including invoices.

BrookAve 1 year ago


nope thats a work of fiction.

katy knight 1 year ago

I totally agree ! I am in Australia and will be calling the Australian Tax Office tomorrow for advice. I have just been asked to provide a Tax Invoice for a Business Travellers one night stay ( booked and payed for through booking.com). I am not registered for GST and do not have an ABN as this is a Residential property that generates rental income and is taxed as such and I am not required to have an ABN for an Investment property. This seems like Booking.com passing the buck and is not lawful in Australian Tax Law.

Olga Sysoyeva 7 months ago

Hey Katy, can you, please, share what was the outcome?


Frontdesk Älvsjö 3 months ago

What we are talking about here is a receipt not an invoice. An invoice is a request for payment, a receipt is a record of payment.

When the guest pays Booking.com the hotel will receive a virtual credit card. This means the receipt will have the virtual card's number on it and not the guest's card. This is often rejected by the guest as they need a recept with their payment details on it.

Regardless of the legal agreement between the guest and the hotel with regard to the reservation when you (Booking.com) receive a payment you are legally required to provide a receipt for that payment.

BrookAve 1 year ago


  • It's nothing to do with tax, just get a template and put in the details and your done, don't over think it
  • What you need to do it:
    • a web browser opened to the extranet  to the reservation details page and the cost break down
    • the guests name , [optional] and if on the reservation their address, optional.
    • the number of nights, the rate plan type, etc
      • Non refundable 4 nights Genius 12% Discount Standard Double 4: 106.64
      • additional fees :17.50
    • now using your preferred tool Microsoft Excel, Google account Sheets
      •  use the search to find invoice template, you will strip out lots of things from it.
    • Google Sheets Version
      • click the template gallery after opening Sheets, select the Invoice
      • in my example below the red text you update
      • the hot pink is optional if they dont give the company address nor name .
      • the strikethrough can be removed or rename for another purpose
      • the invoice number can be unique by using the REservation number
        • e.g. OTA used + number 
          • BDC234567890
          • ABB432434545
      • leverage the adjustments line if you want to show vat rate, but you will need to calculate the figures accordingly in reverse.
      • google sheets invoice sample


Uri Yaalon 9 months ago

Do you supply a template or fix format so we can print a



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n invoice acording to a gest stay ?