CVC code missing

Togeter i never get CVC kode from gest kredit kard informacion and I cant charge withaut it.

Silvana Koceva Daskalova

Hotel Vila Silia

hotel ID ***


BrookAve 2 years ago


Hi Silvana, 


By design if you are using BdC Online Payments, the CVC will not be available until day 2 of the reservation stay.


If its now longer than that time i.e. guest has left, then report it to Partner Support.






If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox