Damage deposit

I have a small apartment listed in South Africa and feel unsure about the damage deposit.

I will not always see the guest when they depart and has set up a key return box. The only option from Booking.com availble to me is to collect and return the deposit in cash? This is not only impracticable but also unsafe for my guests.

How do other small businesses handle this?

BrookAve 1 year ago

You can collect it any way you want, it has nothing to do with BdC.


Add the methods, process and time limits for the pre payment into the new reservation template. 


It's that easy.




Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox