Delay in Payment


One of my guests has already checked out over a month ago but the payment has not been released. I was wondering why this may be and who to contact to help me settle this issue.



BrookAve 3 years ago


Hi Claire


See below in my signature for quick link to finance not support team contact options.

Most of the time if you cant get them on phone you are as well to use the message option.




Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab.

Under Booking.com Messages,
Click on Contact us to reveal the phone number.

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

Claire Yip 3 years ago

Thank you, yeah I tried their phone line and my area's phoneline doesn't seem to connect so I dropped them a message. Hope to hear back from them soon.