Dishonest property owners but still operating on booking.com

I am a property owner who has worked with booking.com for many years and as many of you probably also do use booking.com, quite frequently for personal trips. 

I booked an apartment for a 2 night stay in Leeds early November 2018 for myself and was conned by the owner out of £98. I called booking.com straight away at the time and they were very helpful but could not do anything about recovering my money for me. They did however say they usually managed to filter out these scamsters but unfortunately even after nearly a year I still see this property on booking.com listings.

These type of dishonest property owners create a bad impression for all of us and certainly can't be doing booking.com any good but why does it take so long for booking.com to take any definite action against them ?

Gopakumar Menon 4 years ago

@stay did you eventually get your money back? there must be more stringent measures to audit properties before they go live on b.com or any OTA. Its shocking that no one from booking ever takes notice of these forums and respond with findings and actions. 

Eddy 4 years ago

No I never did but booking.com could not do anything about that as the scam is built into their cleaning charge which is not evident when you book. When you try and cancel even 1 minute after you have made the booking they have a fixed cancelation charge of £98. The whole thing is designed to get you to cancel so they get their cancelation charge. 

Booking.com should stop listing the property as it's clearly a scam but it's still on booking.com's website to this day. You can also tell not many people have actually stayed there as it only has 13 reviews. Most people probably got scammed the same way I did which obviously doesn't allow one to give a review. 

This is the property by the way so beware https://www.booking.com/hotel/gb/leeds-city-center-apartments.it.html?label=gen173nr-1FCAEoggI46AdIM1gEaHGIAQGYARS4ARjIAQzYAQHoAQH4AQuIAgGoAgS4Aqu4t-oFwAIB;sid=68b288523367a8ba4b10ef634cc798a4;checkin=2019-08-16;checkout=2019-08-19;dest_id=-2600941;dest_type=city;dist=0;group_adults=2;group_children=0;hapos=10;hpos=10;no_rooms=1;room1=A%2CA;sb_price_type=total;soh=1;sr_order=popularity;srepoch=1565383745;srpvid=f2e0926040e10184;type=total;ucfs=1&#no_availability_msg