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Booking Number ***

The guest cancelled booking due to CONVIN -19

But we got charge commission please advise why

Regards

Shaheed Abrahams

Hotel Schwweizerhaus.net

BrookAve 3 years ago

Send message to BdC support with the reservation number, and explain.

Did you actually acknowledge their cancellation request and allow full refund?

Hotel Schweize… 3 years ago

we didnt not charge guest at all

no credit card details was use on the booking

do we need to send mail with references for the confirmation of payment maid?

Hiya, So I have had a double booking and the guest who booked through Booking.com has requested to cancel. Booking.com have asked me if I wish to waive the fees

Hello, So, I have 2 situations: 1. I have received a first invoice for June with the commission from Booking but as far as I can calculate, I should only

Setting up deals and discounts

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New to Booking.com

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