Hello. I recently opened a dispute for a comission I’ve paid and it was a no show risk free cancelation, they had agree the payment they have to do. My question is when do they pay these disputes. Like if it was a normal check out and 10 days after , or since when they agree they do the payment
Hi Jordi Blesa
usually the team to contest these with is the finance team, who have a separate messaging and phone number contact.
See below to send the ma follow up message. I would imagine the payout for a no show that was not marked in time and then disputed, would simply be by the next payout period date.i.e. the next pay run scheduled.
Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .
How To Guide :
How To Contact Booking.com:
If urgent, call the dedicated phone number* found in your extranet ‘Inbox’ tab. Under Booking.com Messages, Click on Contact us to reveal the phone number.
For more general info you can contact one of our main lines for help.
Got a specific financial question?
Call the dedicated phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.
Please note that our finance team is available during business hours, Monday to Friday only.