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1
Villa Espanhola Bilene

A DISPUTED INVOICE FOR NO-SHOW

I had my dispute for an undue commission rejected, as such I have to pay commission for a guest that did not show-up.

The thing is that with the high rate of no-shows I missed to mark one guest as no-show, only when I received the invoice I noticed the mistake and immediately submitted the invoice, which was rejected. Allong with all this struggle with guests booking and not showing-up, revenues goinng down, struggle with the pay rolls and so on, you still want to make money out guests not staying?

Thanks,

Maria

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11
BrookAve 1 year ago

 

hmm why was it rejected ,have you actually phoned Partner Support to find out why?

 

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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